Skype For Business Mac Setup
Install and Log in to Skype for Business on Mac. Skype for Business on Mac is available for download from the Office365 portal. This guide demonstrates how to install and log in to Skype for Business on Mac. Microsoft Lync (or Skype for Business on Windows) is an integrated web chat client pre-installed on all PSU-owned computers. This program.
-->This article explains how to set up and troubleshoot Skype for Business Online delegation. This article gives you guidance for setup recommendations, best practices, and troubleshooting steps.
Guidelines and requirements
Guidelines for delegation
Setting up and getting delegation to work correctly depends on you following these guidelines:
You must be using the Skype for Business 2015 full client with the latest updates or the Skype for Business 2016 full client.
You must be using the Outlook 2013 client with the latest updates or the Outlook 2016 client.
Make sure that the delegator and delegate computers have one Outlook mail profile that is the primary or the default profile. That mail profile should contain only one account.
Skype for Business for the delegator and the delegate should be Online users. Also, the Exchange Server mailboxes for each account must either both be Online or both be on-premises.
Both the delegator and delegate should be using the same major version of Outlook.
The EnableExchangeDelegateSync attribute value should be set to true in the client policy. You can verify this setting by running the Get-CSClientPolicy cmdlet in the Skype for Business Online PowerShell module.
Both the delegator and delegate must be signed in to Skype for Business and Outlook at the same time on different workstations.
Shared mailboxes aren't supported for Skype for Business Online delegation. This is because the shared mailbox doesn't have the sendonbehalf access control list (ACL).
Skype for Business client version support
| Outlook 2013 | Outlook 2016 | |
|---|---|---|
| Lync/Skype for Business Basic Client | Not supported | Not supported |
| Skype for Business 2015 | Supported | Supported |
| Skype for Business 2016 | Supported | Supported |
Licensing requirements
Enterprise E3 licensing scenario
| License | Clients | Notes |
|---|---|---|
| Enterprise E3 | Lync 2013 (Skype for Business 2015) used with Outlook 2013 or Outlook 2016 Skype for Business 2016 used with Outlook 2013 or Outlook 2016 | Skype for Business Basic client doesn't support delegation. For Mac clients, you can delegate calls but not meetings. |
| Enterprise E3 with Office 365 Phone System + Office 365 xCalling Plan | Lync 2013 (Skype for Business 2015) used with Outlook 2013 or Outlook 2016 Skype for Business 2016 used with Outlook 2013 or Outlook 2016 Lync for Mac 2011 | Skype for Business Basic client doesn't support delegation. For Mac clients, you can delegate calls but not meetings. |
Enterprise E5 licensing scenario
| License | Clients | Notes |
|---|---|---|
| Enterprise E5 | Lync 2013 (Skype for Business 2015) used with Outlook 2013 or Outlook 2016. Skype for Business 2016 used with Outlook 2013 or Outlook 2016 | Skype for Business Basic client doesn't support delegation. For Mac clients, you can delegate calls but not meetings. |
| Enterprise E5 plus Office 365 Calling Plan | Skype for Business for Mac 2016 Lync 2013 (Skype for Business 2015) used with Outlook 2013 or Outlook 2016 Skype for Business 2016 used with Outlook 2013 or Outlook 2016 Lync for Mac 2011 | Skype for Business Basic client doesn't support delegation. For Mac clients, you can delegate calls but not meetings. |
Set up and verify delegation
To set up Skype for Business Online delegation, follow these steps:
For Windows clients
Call Forwarding tab
Select Tools > Options > Call Forwarding Settings.
Select Edit my delegate members.
Select Add, select the delegate that you want to add, and then select OK.
No Call Forwarding tab
In Outlook, select File > Account Settings > Delegate Access > Add.
Locate and then add the name of the person who is going to be the delegate.
Select the Calendar menu, and then select Editor (can read, create, and modify items).
For Mac clients - Lync
Call Forwarding tab
- If the client doesn't have a Call Forwarding tab that has the Edit my Delegate Members link, and the delegator is located on a Mac computer, the delegator must sign in to a Windows-based computer in order to set up the delegation. This is because Mac clients can't make MAPI connections, and this is a requirement to establish Skype for Business delegation from Outlook.
Verify success
If the setup is successful, the delegate should see the You were added as a delegate for < Name> message and also that the People I Manage Calls For group is created. The delegator should see that the Delegates group is created.
Note
Delegation permissions usually appear within 30 minutes of the setup process. However, this process can take up to 24 hours to complete.
Troubleshooting
Common issues
Issue 1 The delegate entry continues to appear in the People I Manage Calls For group after the delegator has removed the delegate from the Outlook client.
Resolution 1 On the Skype for Business client, right-click the delegate in the Delegates group, and then select Remove from Group.
Issue 2 After delegate access is granted through the Outlook client, neither the confirmation message nor the People I Manage Calls For group appear for the delegate.
Resolution 2 Remove the delegation from the Outlook client, wait about 15 minutes for replication, and then add the delegate again.
Other common issues
Delegation doesn't work if the threshold of 25 delegators and 25 delegates is exceeded.
The Skype for Business Basic client isn't supported.
Note
If you install the Skype for Business Basic client, it will remove and break delegation.
If the MAPI Status value isn't OK, make sure that the SIP and SMTP values match.
Note
It can take several minutes for the MAPI status to display as OK after you first start Skype for Business and Outlook.
Creating a security group and adding delegation permissions for that security group isn't supported.
MAPI is unavailable. See 'MAPI unavailable' error in Skype for Business 2016 client.
The Exchange Online mailbox isn't accessible through the Skype for Business client. If this occurs, run the Outlook connectivity test to make sure that it passes.
Related topics
Skype for Business for Mac contains preferences that you can configure to make your use of Skype for Business more personal and fit your workflow. Use the descriptions and definitions provided below to assist you in configuring the Skype for Business preferences.
To access the Skype for Business preferences, open Skype for Business and then select the Skype for Business menu, and then Preferences. The Skype for Business Preferences contains five (5) subsections:
- General
- Contacts
- Calls
- Audio/Video
- Notifications
The General Preferences Menu
The General Preferences provide four (4) options that you can configure. Use the descriptions below to assist you in configuring the preferences.
| Item | Description |
| Show conversations in separate windows | Select this option if you want each instant message to display in its own window. This option is unselected by default. |
| Prompt me before leaving a call | Select this option if you want Skype for Business to confirm the closing of a call before you are disconnected. This option is selected by default. |
| Show my video for incoming calls | Select this option if you want your web camera’s feed to be automatically turned on when you receive an incoming call. This options is selected by default. |
| Collect and archive logs | Select this option to save a copy of your Skype for Business logs. |
The Contacts Preferences Menu
The Contacts Preferences provide three (3) options that you can configure. Use the descriptions below to assist you in configuring the preferences.
| Item | Description |
| Use compact contact list | Select this option to use the compact view of the Contacts List. The compact view displays fewer details about your individual contacts. This option is unselected by default. |
| Show contact status | Select this option if you want to view your contacts’ availability status. This option is selected by default. |
| Prompt me before deleting a contact group | Select this option if you want Skype for Business to display a confirmation message before you delete and entire contact group. This option is selected by default. |
The Calls Preferences Menu
The Calls Preferences provide three (3) options that you can configure. Use the descriptions below to assist you in configuring the preferences.
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| Item | Description |
| Turn on Text Telephone (TTY) Mode | Select this option if you want to enable speech-to-text functionality in Skype for Business. This option is unselected by default. |
| Pause iTunes during calls | Select this option if you want iTunes to automatically pause when you receive a Skype for Business call. This option is enabled by default. |
| Warn me when emergency services location cannot be determined | Select this option to receive an alert when your location cannot be determined in the event of an emergency. This option is enabled by default. |
The Audio/Video Preferences Menu
The Audio/Video Preferences provide three (3) options that you can configure. Use the descriptions below to assist you in configuring the preferences.
| Item | Description |
| Microphone | Select the drop-down menu to select which microphone you want to use with Skype for Business, if you have more than one microphone available for use. |
| Speakers | Select the drop-down menu to select which speakers you want to use with Skype for Business, if you have more than one microphone available for use. |
| Camera | Select the drop-down menu to select which web camera you want to use with Skype for Business, if you have more than one microphone available for use. |
The Notifications Preferences Menu
The Notifications Preferences provide three (3) options that you can configure. Use the descriptions below to assist you in configuring the preferences.
| Item | Description |
| Display visual notifications: Notification Preferences | Selecting this option will launch the System Settings for your Mac. You must adjust the settings for your computer, not Skype for Business, in order to receive visual notifications. |
| Play sounds related to calls | Select this option if you want sound effects related to audio calls to be issued by Skype for Business. This option is selected by default. |
| Play sounds related to messages | Select this option if you want sound effects related to instant messages to be issued by Skype for Business. This option is selected by default. |
| Stop notifications while sharing screens | Select this option if you want system notifications to be suspended during Skype for Business screen sharing sessions. This option is selected by default. |
Use these descriptions to assist you in customizing Skype for Business.